X-CLAW Privacy Policy

1.1 Personal Information You Voluntarily Provide

When you register an account, use our services, or interact with us, you may provide the following personal information ("Personal Information"):

• Account Registration Information: Custom alias and custom avatar.
• Social/Third-Party Login Information: If you sign in using Apple Sign-In, Google Sign-In, or other social media accounts (e.g., Facebook), we may collect your account ID, display name, email address, and profile picture from the respective platform (in accordance with the platform’s terms of service and your privacy settings).
• Reward Information: If you redeem rewards through the App, we will collect necessary information to process your reward request.
• Communications: Content of messages, emails, or support tickets you send to us (e.g., customer support inquiries, feedback, complaint details).
• User-Generated Content (UGC): Game scores, gameplay recordings, screenshots, and any other content you choose to share publicly on the App (e.g., leaderboards, community forums).

1.2 Automatically Collected Information

When you use the App, we automatically collect certain information about your device, usage, and interactions ("Automatically Collected Information"). This information may include:

• Device Information: Device model, operating system (iOS/Android version), and network type (Wi-Fi/cellular).
• Usage Data: Games played, play duration, scores, in-app purchases (including transaction IDs, purchase amounts, and items purchased), features used (e.g., reward redemption), app launch frequency, session length, and interactions within the App (e.g., clicks, swipes, menu selections).
• Log Data: IP address, access times, app crashes, error logs, device temperature, and other system activity (to troubleshoot issues).

We use your information (Personal Information and Automatically Collected Information) for the following legitimate business purposes:

• To provide and maintain the App, including account creation, game access, and processing in-app purchases (via Apple Pay/Google Pay) and reward redemptions (including shipping physical items).
• To personalize your experience, such as recommending games based on your play history.
• To improve and optimize the App, including bug fixes, feature development (e.g., new game modes), performance enhancements, and user experience improvements.
• To communicate with you, including sending account updates, reward shipping notifications, customer support responses, and marketing communications (you can opt out of marketing emails at any time via the "unsubscribe" link).
• To protect our users and services, including detecting and preventing fraud, account takeovers, unauthorized access, and other misuse (using fraud prevention tools and log data).
• To comply with legal obligations, including responding to subpoenas, court orders, or government investigations, and enforcing our Terms of Service and this Privacy Policy.
• To fulfill reward requests through the App.
• To improve our game offerings and business operations by analyzing user behavior patterns (all research data is anonymized where possible).

We do not share your Personal Information with third parties except in the following limited circumstances:

• Legal Compliance & Safety: To comply with applicable laws, regulations, or legal processes (e.g., subpoenas, court orders); to protect our rights, property, or safety; or to protect the rights, safety, or property of other users (e.g., reporting fraudulent activity to law enforcement).

As an X-CLAW user, you have the following privacy rights:

• Access Your Information: You may access and view your personal information provided in the App (e.g., account settings, game records) at any time.
• Modify Your Information: You can update your personal information (e.g., custom alias, avatar) in the App settings.
• Delete Your Account: You can delete your account in the app settings (specific path: Home - My - Settings - Account Deletion).
• Withdraw Consent: You can withdraw previously granted consent by adjusting notification settings on your device.

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including: (i) to provide the App and services; (ii) to comply with legal obligations (e.g., tax, accounting, or record-keeping requirements); (iii) to resolve disputes; (iv) to enforce our agreements; and (v) to protect our users and services. When determining retention periods, we consider the sensitivity of the information, the risk of harm from unauthorized use or disclosure, and applicable legal requirements.

• Account information (name, email): Retained until you request account deletion (after which we delete or anonymize the data, except as required by law).
• Payment information: Retained only for the duration of the transaction (we do not store full payment details—our processors retain data in compliance with PCI DSS).
• Shipping information: Retained until the physical reward is delivered (then anonymized or deleted, unless required for warranty or return purposes).
• Log/usage data: Retained for 12 months (anonymized after that).

When your information is no longer needed, we securely delete it (e.g., using data wiping tools) or anonymize it (so it can no longer identify you) in accordance with industry best practices.

We take reasonable and industry-standard security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (via TLS 1.3) and at rest (using AES-256 encryption);
• Secure storage of data on cloud servers with access controls (e.g., multi-factor authentication, role-based access);
• Compliance with PCI DSS (for payment processing) and SOC 2 (for data security);
• Regular security audits, vulnerability assessments, and penetration testing;
• Limiting access to Personal Information to authorized personnel only;
• Training employees on data security and privacy best practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify you of any material changes by posting the updated Privacy Policy on the App, sending an in-app notification, or emailing you (to the email address associated with your account). The updated Privacy Policy will indicate the effective date of the changes.

By continuing to use the App after the effective date of the updated Privacy Policy, you acknowledge that you have read, understood, and agree to the terms of the updated Privacy Policy.

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

We will make reasonable efforts to respond to your inquiry within 30 days of receipt.